Refresh Renovations Surrey - Master Builder 2019 nomination

Originally seeking a kitchen renovation, the owners of this gorgeous Surrey property ultimately decided to create their dream home. They got in touch with Renovation Consultant Kelley Malcher, who managed every aspect of the project for them - from ground floor extension work through to a safety-proofed playroom. Thrilled will their redesigned home, Kelley’s clients nominated Kelley and her team for the 2019 Master Builder Award.

See the Full project here: House Extension and Refurbishment in Little Oaks

Why should your builder be recognised as the 2019 Master Builder Award winner?

I am so proud of the home that Kelley Malcher and her Refresh Renovations team have created for me and my family.  
Our home of 4 years was dated in areas and impractical for our modern expanding family. We had several problems and were considering moving rather than extending and renovating.  
Refresh Renovations helped us to see the potential in our home and created something truly special. We love it, we feel that our home life quality has significantly improved as a direct result of the renovations done by Refresh. They have added value to the property, which is a bonus.
There were two areas of the house we simply didn’t use previously, and now those rooms are incorporated into a lovely open plan family area. Both practical and stunningly beautiful.   These areas are zoned, allowing functional individual spaces, but still allowing us to spend time as a family while doing our individual things (and being able to keep an eye on the little one who now has a lovely safe playroom).
The quality and attention to detail is impeccable, as was the project management and customer service.
I know that areas of the building industry have a bad reputation, and I’ve had bad experiences in the past with shoddy workmanship and poor customer service, but Refresh has changed my perception and restored my faith. I have full trust that Refresh always had me and my family at the centre of their thoughts with every task they undertook.
I asked for bespoke features, which the team designed and implemented. The high level of craftsmanship blew me away. Time was always allocated to designing and investigating each bespoke element to make sure I had all of the options with the latest materials and techniques. They were also keen to discuss environmental considerations with each choice.
Refresh are certainly not average builders and are consistently expanding their skills/knowledge; keeping abreast of the latest home technologies, design trends, safety standards and regulations.
Finally, Refresh Renovations are a professional business looking after their people. We always felt comfortable with the knowledge that everyone working on our house was safe and happy.
Refresh Renovations should win this award because they are forward thinking and are a company providing the best quality workmanship while putting their customers at the heart of developing the property. They put us, the customer, first while not compromising on safety or quality.

Why is your Master Builder a Heavenly Builder?

Our aspirations started with a new kitchen, however, fitting everything we wanted into the current space soon made us realise that we wanted to extend.
Mid-way through the ground floor extension, we decided to significantly increase the project scope by adding a 1st floor, extending the patio further, renovating all the existing rooms, completely re-roofing and changing all of the existing windows. Later on, we also added landscaping, porch, gates, and a new driveway. A lot of items being bespoke.
Nothing was too much trouble for the Refresh team. They dealt with each new change and challenge of iterating on the original design professionally and gave us so much advice along the way.  Despite all of the additions we added, Refresh made sure that we were back in the house for Christmas, and were able to celebrate with our extended family for the first time in our new beautiful home.
We work long hours in London, so we needed a company to fully project manage the house extension and refurbishment. I can’t praise the level of communication from the team highly enough. The software they use allowed me to see who and what was being done each day, and I had access to photos, videos, costings, and change orders. Plus, Kelley and Kim were always at the end of the phone and facilitated regular meetings with us. They really did provide amazing customer service, and I certainly feel happy to recommend them.
I also never felt that we were being upsold items to make money. Refresh provided me with cost options for everything and discussed the pros and cons of cost, functionality, longevity, environmental considerations and aesthetics. They weren’t afraid to give an opinion, but also seemed to keep us at the centre of her thought process with recommendations.

Check out the latest news on the Federation of Masterbuilders Awards

Get in touch with Refresh to discuss your home renovation project

If you would like to discuss home renovation options for your next renovation project, please use the enquiry form on this page to provide us with your contact details. We will get in touch with you at a time that suits you to discuss your project. If you would like to provide us with more information about your project, we have a more comprehensive enquiry form on our "Get in touch" page too.
*All information is believed to be true at time of publishing and is subject to change.