Customer Testimonials

The work was done to a high standard, they were very well organised, friendly and approachable, any hitches were sorted out without fuss, and they completed the job on schedule.

Jim Gleeson and Refresh Renovations have worked with us over the last couple of years to extensively renovate our home - re-roofing, renovating our upper level including replacing some windows and glass, and then the biggie, new kitchen, dining room and redecorating our living area. It has been a complex project and having Jim and the Refresh team coordinating it made all the difference. Budgets were comprehensive, so we were always confident of the work being done to our specifications, and knew exactly what proposed changes would add to the cost. Refresh staff are all very approachable and understand how 'renovation fatigue' can set in and were always ready to help make the process as smooth as possible. The extra push to get the kitchen finished before Christmas was greatly appreciated! We would not hesitate to recommend Refresh to others (and have done so already).

The people of Refresh renovations are kind courteous and listened to my needs. Their contractors and processes were thorough and would highly recommend them to remodel your kitchen.

Wayne and the Refresh were a pleasure to work with. They understood my design intent and created a bathroom that is even better than I imagined. The workmanship was to a high level, and nothing was a problem. I highly recommend the whole team.

I highly recommend Refresh Renovations. From the moment we meet Stephen nothing was a problem. Very helpful with suggestions and the quote was presented in a way that,we could see exactly what our bathroom was going to look like. Then came time for the job to begin and all I can say,is wow. Everything step of the way was carried out to 110% Stephen and Darren kept us informed all of the way. Can not say enough about this company.

Jeff and his team are absolutely fantastic. Excellent service, beautiful result. They made our renovation not only hassle free but enjoyable and quite fun. Will use them again in the future. Thanks guys - Jess and Leigh

Martin and Rick completed a mid-size renovation for us, work was completed to a high standard, great communication throughout and they were always open and agreeable to variations that cropped up along the way.

We recently met with Nick for an initial consultation meeting. Throughout our meeting Nick was very genuine, supportive and knowledgeable. He talked us through the relevant renovation options without trying to sell us into something that we didn’t need which made the process a lot more enjoyable. If we look to continue with our larger renovation plans in future then we will definitely be partnering with Nick and his Refresh Renovations Wellington team to do so.

We couldn't be happier with the work done by Marcus and his team at Refresh Renovations Melbourne. We installed a roof over our deck, updated our kitchen and replaced a wall with custom built glass doors. Marcus took our ideas and turned them into a reality. No issue was too big or too small for Marcus to nut out a solution and he communicated well with us every step of the way. Highly recommended.

Lia has worked with us on some renovations to our nearly 100-year old house, and we are very pleased with the outcomes. The overall quality of the workmanship has been very high, and Lia has been practical and pragmatic in dealing with any changes that arose as we went along.

Jeff & his team (thank you especially Melissa) helped me with a bathroom/toilet/flooring project I had been putting off for years. They helped coordinate all the trades involved & their attention to detail meant I ended up with a much higher standard or workmanship & significantly less headaches. Thank you so much.

Really thrilled with the work Jeff, Melissa and the team did to make our old and very difficult bathroom look amazing. And as an added bonus, not once did I have to clean up after any of the wonderful tradies!

Professional, organised, efficient, trustworthy (we just gave them a key and let them get on with it) and genuinely pleasant, helpful people to have do major work for you. They listen to you, work out solutions to turn your dream into reality (no matter how problematic) and provide excellent value for money.
First-rate project management - getting plumbers, electricians, carpenters, painters, tilers and plasterers lined up to come in on time one after the other, they turned our worn-out, antiquated and quirky bathroom into something fit for a luxury hotel, more or less within the relatively short timescale quoted. 
Renovation Specialist: Kelley Malcher

Well managed. Stuck to schedule and budget. No stress for us and a great result. Thanks Saleem.

So glad we went with Mandy Foster and her team. They spoke in terms we understood, considered what we wanted and asked questions to make sure they understood.

We wanted an updated bathroom that felt like it worked for us. We had some definite ideas we wanted to be incorporated – a walk-in shower, colours, good storage - and we got them.

And we had a budget we wanted to stick to.

Mandy and her team organised the tradies, and people came and went without any hitches - from our point of view. They sourced everything but we still feel like it’s our bathroom – the options they showed us were all variations of the things we wanted. And they stuck to our budget.

So happy with the final result. We would definitely use Mandy and her team again – we still have another bathroom to do, and a whole house after that.

We had been looking for a builder/renovator for six months prior to finding Refresh and struggled to find anyone that would recommend their builder.

We found Refresh Renovations online and were directed to our local team in Surrey. From the moment we met Kelley and Kim we could see how organised and professional they were. They were excellent at listening to what we wanted and providing suggestions and advice to develop our ideas.

Kelley and Kim had some excellent thoughts and tips that we would never have thought of to allow the project to be finished to a very high standard. They provided quotes in a timely manner and supported us when we went to visit showrooms.

The team worked on site for just over two months and have completely renovated our whole home. It now has a contemporary feel and is constantly complimented by visitors.

The team worked hard every day to make our dream home a reality. Throughout the whole project, the team had a real eye for detail and the finish is absolutely superb. During the project we had builders, decorators, electricians and plumbers on site. Every member of the team was so friendly and helpful and it was so clear that they all wanted us to be completely satisfied with the project.

We could not recommend Kelley and Kim from Refresh Renovations Surrey highly enough. They and the team delivered the project within budget and on time and have left us with a superb family home to enjoy for many years into the future.

Thoroughly recommend Refresh Renovations. Simon and his team totally understood the brief and came up with some great ideas and improvements to our original requirements. Simon was always available to chat through any queries and very accommodating. Communication was very open and clear, so we always knew exactly where we were at with our project. I would not hesitate to use Simon and Refresh Renovations again as he made the whole process stress free.

Renovations Cambridge have been brilliant so far. Simon arranged to meet at our house & took us through the process from start to finish. It was very clear & very 'refreshing' to have someone explain exactly what would happen, when it would happen & the costs involved. We were keen to explore all the options available for our proposed loft conversion & it was great to see what alternatives were proposed whilst still fitting our budget. The drawings that were provided were excellent! They were exciting to see & it was clear that Simon & the architect Mike had listened to our brief & provided great drawings showing the potential of our build. We have made a couple of changes to the original drawings & Refresh Renovations couldn't have been more supportive. Friendly, patient, great listeners, prompt responses, fantastic drawings with real attention to detail. A refreshingly stress free process from start to finish & we're looking forward to the build process being the same.

We could not be more delighted with our new bathroom - it is absolutely beautiful! Having had bad experiences in the past with builders, we were really nervous about embarking on another home improvement project but we are so glad that we chose Refresh Renovations. The workmen were all friendly, polite and helpful, coming up with good solutions to a few challenges that cropped up along the way, and dealing with problems swiftly and without fuss. Everyone worked hard to keep the disruption to a minimum during the works and it's all been finished to a superb standard. Many thanks, Kelley and team

I highly recommend Refresh Renovations. The quality and attention to detail was impeccable, as was the project management and customer service. I’ve had bad experiences in the past with shoddy work and poor customer service, but Refresh has changed my perception, and restored my faith. I have full trust that Refresh always had me and my family at the center of their thoughts with every task they undertook. Kelley and Kim made suggestions tailored for our family needs. I asked for several bespoke features that the team designed and implemented. The high level of craftsmanship blew me away, and time was always allocated to designing and investigating each bespoke element to make sure I had all of the options with the latest materials and techniques. They were also keen to discuss environmental considerations with each choice.

The project finished ahead of time, the work was done to a high standard and Hashim was a pleasure to deal with. (Hashim Nasser)

We engaged Saleem to renovate our bathroom and put in a deck with seating and stairs. Right from the start we found Saleem easy to deal with, clear and prompt communication and giving us genuine guiding advice throughout the initial design stages. The quality of the work was fantastic, we are absolutely delighted with the work and our new bathroom and deck. It was delivered to timeframe expectations and we were kept informed throughout the project. Everything was visible through the project management tool as well. We really loved working with Saleem and will engage him again for any other work we have in the future. We actually went with Refresh Renovations originally to avoid having to deal with multiple suppliers but funnily enough, everyone Saleem used on the job was delightful, delivered great work and made our experience even better. Thanks team. Highly recommend you to anyone in the market for some renovations.
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Renovation Consultant: Saleem Bhikoo

Would highly recommend Saleem from Refresh Renovations. Our project to redo our Bathrooms, Kitchen and Dining would have been so much harder without Saleem to organise trades and keep us on track. With 2 young kids and busy jobs, we would never have achieved this ourselves.

We highly recommend choosing Saleem at Refresh Renovations. We are very impressed with the work that Saleem and his team have done for us at our property. The end result is amazing! It was great to know what was happening with the reno every step of the way as Saleem kept us in the loop the whole time. We found Saleem to be very approachable, great attention to detail (love love love the tiles) and we completed the work within the timeframe and budget. Thanks Saleem and team! We’ll definitely be keeping your contact details for next time.

Service couldn’t be faulted. There were a couple of issues once the job was finished and Leigh organised for these to be rectified very quickly, even coming out on the weekend.

All of the work that has been done is of the highest standard and we are very happy with everything. (Paul Cree)

On time for meetings, a great crew of tradesmen & designer, prompt responses to queries, great ideas & solutions for a difficult renovation. Guy Allenby is marvellous so far as build is yet to start but plans about to be submitted. We chose Refresh over 3 other quotes.

Marcus is very helpful and understanding. We are in the early stage of our home extension and no complaints. We made the right decision choosing Refresh in helping us build our home extension- adding a master bed, en-suite, living room and a laundry.

Adnan and Julie were very professional and i was kept updated on meeting times and pricing.

Very quick response to my request for a quote and very flexible on the work to be done.

Professional and fun couple. Great design ideas!

Rodney has a great professional team. Their subcontractors are well chosen. Their support and professionalism is best we have seen.
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Renovation Consultant: Rodney Case

So far it has been a fantastic process and we couldn't recommend Guy highly enough.

Excellent Professional service from Refresh Illawarra more than met my expectations in generating some great ideas.

Refresh is very professional. Stephen Cox and his workers are excellent. They did a great job.

Excellent customer service and professional advice and consultation throughout the project. Thank you Refresh!

Very happy with the reno and I found Rodney extremely easy to work with nothing was a problem. Extremely nice person. Wouldnt hesitate to recommend Refresh to anyone.

Saleem Bhikoo and his team at Refresh Renovations did a bathroom and laundry renovation for me which I am very happy with.  The entire process was very well planned and organized.  From the initial consultation with the builder, Saleem ensured that all tradespersons (builder, electrician, plumbers) were on site on the morning of the scheduled start date.  All of his team were professional, clean, tidy and respectful and kept me updated on their work. Saleem was happy to accommodate additional requests beyond the scope of the initial project and his team were happy to oblige with advice and recommendations.  Saleem’s communication skills are exemplary and he kept me informed at all stages regarding progress, delivery of items, scheduled appointments and unforeseen delays.  He is highly knowledgeable and ensures work is done according to health and safety and compliance regulations as well as to his own high standards of quality and service delivery. The renovation was completed within an acceptable time frame and at the estimated budget and he was happy for his team to return after the completion of the work to make minor adjustments as required.  I would highly recommend Saleem and his team for any renovation project and I would not hesitate to use his service again in the future.

As working parents with three young children, our renovation project would have been impossible without Saleem and his trusted, hard-working team, who are reliable and efficient.  I was impressed by the level of communication throughout the project and Saleem was always approachable, always happy to discuss ideas.  I’m already recommending Refresh to other families contemplating renovations.

Saleem and the team were great to deal with. Good quality work that stuck to the budget and timeframe. great communication from Saleem as we knew what was going on at all times.

We were so happy with the renovation we received and we believe that Refresh are the only business that could have done what as done.

Dominic Hollands of Refresh Renovations carried out a renovation project at my house in Massey, West Auckland mid to late last year. This included a full renovation of the upstairs bathroom, updating of the downstairs bathroom, a complete update of the electrical switchboard and other outlets (to enable compliance), complete new external guttering and roof clean and repaint, mould maintenance work in the bedrooms, and kitchen tiling.

Dominic came up with cost effective solutions to my scope and based on my budget. He also managed all the issues that arose during the project (non-compliant switchboard and bathroom heater being two of them). His suggestion to repair and repaint (with a special paint) the roof instead of re-roofing is saved me a lot of money.

I live in Australia and so was reliant on Dominic to manage the project to schedule and budget (which he did), as well as liaising with my tenants who were living there at the time. Myself and the tenants were very happy with how the project went. I wouldn't hesitate in recommending him for other’s renovation.

We live about 100 km from our apartment in Auckland, so it was important that our renovation project was managed by someone we could trust to co-ordinate all the trades, liaise with the Body Corporate and who understood our requirements thoroughly. Dominic professionally managed this complexity throughout the entire project keeping us regularly updated on progress and capably dealing with the minor niggles that can arise with such projects.

The budget was agreed once the project was priced up and was honoured despite a few minor changes being necessary once the work had commenced. Nothing was a major problem and it was easy to discuss various alternative solutions with Dominic.

The finished results look great and are a testament to Dominic’s commitment to managing a successful outcome – sometimes going above and beyond the remit of a project manager to ensure that minor details were addressed. We would certainly recommend Dominic to anyone contemplating a renovation project – even in an apartment situation!

Thanks and regards

Steve Wang and his team have been fabulous and they have transformed my house exactly as I wanted. On time and on budget. Awesome and fantastic customer service. I would highly recommend Steve and his crew.

Excellent service, amazing quality from the project manager Steve. If you aren’t 100% happy with how his builder has done something, Steve will personally make sure it is remedied.

Marcus from Refresh Renovations were simple to use, friendly, professional, and not pushy - they gave us time and great ideas to get exactly what we wanted!

I would recommend Refresh because they were professional, accommodating and easy to work with.

Paul and Tas were very professional in their approach. Each day the site was left clean and tidy which was a bonus. Very friendly and nothing was too much trouble.

They are friendly and absolutely brilliant.
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Refresh Consultant: Cinzia Gagliardi

Guy went over and above to help us achieve exactly what we needed.

Marcus kept me in the loop all the way through the process and it went so smoothly. They made suggestions that I took on board and am thrilled that I did! The tiler, plasterer, electrician and plumber that came on board as well, were very professional. Thank you Refresh- I just love coming home to Denbigh Road!

It’s all in the finished product or in our case 3 bathrooms, separate toilet and a laundry. We are proud to show off the renovations.

The Illawarra team was efficient, friendly and very good with their work, we are very pleased with the results. (Refresh Specialist: Cinzia Gagliardi)

Very pleased with the process of having the "stress and worry" taken out of our renovation process, by leaving it in the hands of the professionals. Thank you.

Prompt attention to brief and excellent workmanship. Time frames were realistic and kept to. I am really happy with the result.  (Refresh Specialist: Paul Cree)

I'd like to thank Paul Cree for the excellent and personalised service and dreams coming true results, 10/10

Excellent consumer consultation at the beginning of the process and this has continued throughout the renovation. Timelines have been adhered to and all tradespeople have been professional with the delivery of their services. The Refresh team have communicated with us every step of the way.

Refresh Illawarra has been very thorough in their research to make sure we get what we want without blowing the budget. It has been fun working alongside them without the stress.

Took a great deal of the hassle away from me being the Landlord. Paul was very thorough and professional.

The renovation specialist and her team have been very professional and helpful all the way along.

Price was expensive, but you definitely got what you paid for, Marcus was very professional and speedy. With great quality finishes.

Because Refresh are handling ALL aspects of renovation, including permits, approvals, inspections, design, fitout on my behalf. As a single mum with a busy career, I truly appreciate having workload and requirements handled by experienced Refresh team - in particular, Paul Cree.

From start to finish, the Refresh team always answered any questions we had and led us professionally through the whole process. Especially important seeing as it was our first time renovating in Australia. We love the new addition to our house. We can’t remember what it was like before as we are enjoying it so much.

Refresh Illawara are on top of everything. The process is following to plan.

We recently completed a double bathroom renovation with Refresh Renovations and could not speak more highly of them. Every step of the way Marcus and Rocky were available to talk to and assist with anything that arose, even when things didn’t go exactly to plan (as happens with any renovation). We liked the fact that Refresh Renovations work with a fixed price contract and also dealt with all of the suppliers. They were able to come up with excellent ideas and suggestions for the building plans.

 Yesterday Tas finished the last two tasks from our bathroom and toilet renovation project. Now everything is complete, looking nice and we are very pleased with the quality of the work. The bathroom (and the toilet) look fantastic. Big thank you to Tas Boucher and Paul Cree as your contributions were critical for the success of our project. Please pass our thanks to Tas and his team.

Our en suite renovation was completed this week by Paul Cree and Tas. We are absolutely thrilled with the result. Both Paul and Tas were extremely helpful with our many enquiries and all of our requests were dealt with on a professional manner. We would definitely recommend their services in fact, we are now considering renovating our kitchen. (Refresh Specialists: Paul Cree and Tas)

I would recommend Refresh because they are good at problem-solving and look to work with the client to deliver the client’s brief. There are unexpected issues on every build and what separates good builders from bad is the way they communicate with the client when these issues occur. Refresh Renovations excel at such communications so I’d be more than happy to recommend them to others.

Stephen was courteous, communicative, very good work and tidy. Very friendly and easy to approach.

We are currently in the Concept and Feasibility stage of the project, our experience with Refresh has been that they are always on time for appointments, professional, knowledgeable and attentive to our needs.

The reno isn't done yet so it is too early to say but my wife and I have really enjoyed working with Refresh, they have been a great help.

The renovation was completed in a very good time frame, and well done by both workers. We are very happy with the outcome.

Efficient, responsive and high quality.

The Refresh team's attentiveness and professionalism of the whole project was outstanding.

Refresh have just completed a difficult upgrade to a 'utility room' in a  old property; this needed some imagination and the co-ordination of planning, carpentry, plastering, electricals, plumbing and painting. We are very pleased with the quality of the result; all the team were most helpful and willing to be flexible when necessary. "We are pleased to recommend their services."

Hashim treated my project like it was his own and went above and beyond, when required, to make sure we were happy. Once the budget was agreed there were no unexpected changes. John was a fantastic construction manager - his knowledge and research of options ensured we could remove a load bearing wall in my second story apartment with what appeared like (!) no fuss. Thank you. We love our new kitchen. Lisa & Pete.

The service by Greg Duffy, Stephen Cox's Central Coast project manager - was second to none. He responded to and fixed every little issue we had really quickly.

The work was completed to a high quality on time and on budget with Stephen Cox.

Stephen and the team from Central Coast Refresh Renovations couldn’t have been more helpful. They were punctual, professional and communicated with us from beginning to end. Very happy with their services.

We were very happy with the entire experience with Hashim Nasser (Sydney). We were kept updated during most elements of the process and if there were any issues we were always informed.
I particularly appreciated the patience and care that was taken with all the small adjustments we had at the end. My only negative feedback is that a couple of decisions were made on the spot without giving us the opportunity to talk through our options as much as we would like (in particular the toilet). In general a great experience and will use again.

Guy Allenby (Sydney) is very professional. He communicates frequently and provides feedback on the project.

The personal service, advise and support I got from the Refresh team from concept to completion was faultless.

We are pretty happy with the final product but it took a longer time and more negotiating than we expected. The Refresh Gold Coast team were very pleasant and quick to address issues when they arose and made us feel comfortable about making changes and corrections to ensure the bathroom was right for us. No unexpected or additional costs which was great. Easy to get along with and whilst timelines were longer than promised, that seems to be pretty common in this industry. Some finishes were below what we expected but when we raised these things, they were swiftly rectified. We really like the finished product!
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Renovation Consultant: Martin Peirone

The entire team [Jim Gleeson and team] were most professional and very friendly. They also kept us well-informed as to developments and progress. They were always available to answer any queries and did so in a most polite and efficient manner.
Renovation Consultant: Jim Gleeson
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The work was completed before the due date (there were 'tight' timeframes) and under budget. Jim Gleeson was an extremely professional and helpful Project Manager.

Quality of service from the Refresh Adelaide team and their willingness to work through issues in a timely manner was excellent. Friendly, proactive and responsive service!

Have only just begun the project and all really good but would know better when project is complete.

So far, Refresh Gold Coast have given us excellent service.

We found Refresh Renovations clearly explained the process and came up with a workable prompt quote. They gave great input into the designs and we have really enjoyed this renovation.

Timely, listened to what we wanted and were very polite. They had good ideas, they were willing to share and looked for solutions to get us what we wanted without taking us too far over budget (we always knew we would need to go a little over). Friendly, easy going people, the Refresh Gold Coast team were great to deal with. NO HARD SELL!

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Renovation Consultant: Rodney Case & Martin Peirone

Excellent communications and a willingness to put the customer first.

The whole experience from the first phone call was a delight. My Project Manager arrived on time to our first appointment and this level of professionalism has remained for the entire duration. The Regresh Adelaide team have been wonderful to deal with and their helpful friendly service appreciated. Their knowledge and expertise has made the experience a happy one. Their team of tradies were a pleasure to deal with – always polite, respectful and hard working.

Would love others to experience the same level of professionalism as we have had from start to end of our project.

We are only very early in the build, but the lead up to this point your Representative David Crause Construction Manager has been so professional it has been a dream to deal with him. He is a great asset to your organisation.

Stephen Cox has patiently persisted with us in this challenging renovation! He has always been available, listens to what we would like but is able to present alternatives if needed. So far, working with Stephen & his team of merry men has been a well-planned campaign! We are enjoying every minute of it !

Delivered on their promises (Paul Cree) from start to finish

Refresh and their team have been great about communicating and listening to us as clients.

I found everyone friendly and easy to communicate with and the finished product is wonderful. I would personally like to thank Refresh for their patience and understanding.

Right from the start our ideas were listened to, lines of communication were open and the service was exceptional. We were also given very good advice, where needed. We have already recommended Refresh Renovations to others, due to the above-mentioned reasons and the quality workmanship.

No other renovation company would spend Refresh's amount of time making sure everything goes exactly how you want it to.

I value excellent customer service and communication and to date Paul has absolutely delivered both. He has made the process easy and we feel we are in safe hands.