We are so impressed with the team at Refresh Renovation - Hawkes Bay. Sophia, Rachel and Mike’s design flair, attention to detail, clarity of communication, and excellent project management ensured that a potentially stressful home renovation was actually really enjoyable and stress-free. They approached all aspects of this project with abundant professionalism, and any challenges were promptly and effectively resolved, with us being kept in the loop through the whole process. Their team of tradespeople were just superb, and it was a pleasure to have them in our home. All the tradespeople were on site when they said they would be and cleaned up at the end of each day, which was so appreciated as we remained in the house throughout the project. Mike went above and beyond on a daily basis, ensuring all aspects progressed seamlessly. We did have some variations that were unavoidable, but the Team provided excellent suggestions and modifications to our plans to ensure we adhered closely to our budget without compromising our vision. The project was completed within the timeframe indicated despite interruptions from Covid. We are absolutely thrilled with the outcome and can not recommend this team of talented professionals highly enough. Chris and Mel Emerald Hill Havelock North.

Finally deciding to proceed with a major renovation of my 1886 cottage was an extremely big deal for me, especially given the current building and renovation climate and the horror stories you would commonly hear. It’s fair to say I procrastinated a lot before finally committing and I appreciated Mike and Sophia’s patience at that time. And I’m so pleased I did commit and proceed! Not only was my renovation experience excellent, the outcome exceeded my expectation and I absolutely love my beautiful home! I did not have any of the issues I was worried about. The team of tradespeople that Refresh chose to work with were all great. There were no hold-ups due to product issues and, apart from a couple of variations that seemed sensible along the way, we stayed within budget. There was only one hiccup involving the colour of the benchtops which was an error on the part of the supplier, not Refresh, and this was resolved quickly and without question. I would have no hesitation in recommending Mike and Sophia. Their advice was sound throughout the process and although I had a pretty clear idea of what I wanted to achieve, they contributed many helpful ideas along the way. In terms of managing the project once the build got underway, exceptional! Everything went extremely smoothly and if not for the bench issue the job would have been completed well under the projected time. As it was, it still came in on time. I know I could not have taken on such a big renovation without their expertise and professionalism for which I remain very grateful.
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Renovation Consultants: Sophia Roydhouse-Ross & Mike Ross

Sophia and Mike were amazing, professional and had great communication throughout the project management of our house extension of master bedroom, ensuite, walk in wardrobe and laundry. Great at listening at ideas/issues and giving advice of products. Right from design to end of build they were there. Great contacts for sub contractors and local trade business. Can not fault them. Would recommend Sophia and Mike and will definitely use them in the future. Lynda and Steve Westaway.
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Renovation Consultants: Sophia Roydhouse-Ross and Mike Ross

I have really enjoyed working with Mike, Sophia and their team at Refresh. It was so great to have lots of advice on the initial plans. My renovation ideas completely changed after our first meeting .So many fun things to think about!!! From the beginning stages to the finished product they were nothing but professional. Communication was excellent and any questions I had were answered immediately. The tradesmen were all so respectful, friendly, professional and informative. It was much appreciated to have Mike on site most days to check progress and keep me updated. The work was carried out to a very high standard. I would highly recommend Refresh and would love to work with Mike and Sophia again if the situation arose.
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Renovation Consultants: Sophia Royhouse-Ross & Mike Ross

Mike and Sophia are very friendly, helpful and supportive. They are very knowledgeable of the construction industry and went beyond what was expected of them during the Napier floods in November 2020.
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Renovation Consultants: Sophia Roydhouse-Ross & Mike Ross